If you made an error on your shipment but you have yet to purchase the label, you can edit or void your shipment instead. Take care to enter all shipment details accurately before selecting these options. This is because the carrier is unable to verify that the postage was never used. Additionally, some non-tracked postage types such as USPS First Class Mail are ineligible for refunds. Postage refunds cannot be requested for shipments that are in transit or for shipments returned as undeliverable. Important! When you refund postage you are confirming that any previously printed postage labels were never used. Requesting a postage refund voids the postage label and returns the postage and insurance fees (if applicable) to your account as credits. If you have a shipment that no longer needs sending or if you’ve made an error on a postage label that you've purchased, you can request a refund for your postage as long as it hasn't been shipped yet. If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Modified on: Tue, 29 Mar, 2022 at 11:44 AMįind out how to request a refund of your account credits here. Support I'm a Chit Chats client Troubleshooting & Technical Issues Can I refund unused postage?
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